Enterprise Service Desk Management

Service Desk
CertifiedEnterprise ServiceDesk ManagementProfessional
Professional

Objective

Certify professionals in the management and operation of a high-performance enterprise service desk. Covers user support, ticket management, SLAs, automation, and continuous improvement of technical support.

Who is it for

Support analysts, help desk managers, internal customer service managers, and IT operations coordinators.

Program Topics

Evolution, roles, key metrics (KPIs), and best practices of the enterprise service desk.

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